Automotive Customer Service Representative

Orlando, FL


Holler and Classic Family Collection of Dealerships, representing four new car brands and two used car superstores, operates on a one price concept where managers and associates embrace our negotiation free sales environment and a philosophy that the customer comes first.  

Essential Duties and Responsibilities include the following.

  • Welcome visitors and customers by greeting and directing them to the appropriate person
  • Distribute correspondence, answer multiple lines and forward calls to appropriate personnel
  • Write legibly and deliver messages
  • Streamlining office operations
  • Answer basic inquiries
  • Support sales operations by maintaining files and form
  • Offer administrative support across the organization
  • Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution
  • Maintains a professional appearance
  • Keeps work area neat and clean
  • Handle emergencies in a timely and effective manner
  • Performs other duties as assigned

Minimum Qualifications:

  • High school diploma or equivalent
  • Ability to read and comprehend instructions and information
  • Multitask
  • Excellent communications and interpersonal skills
  • General knowledge of vehicle mechanical operations
  • Ability to work comfortably with the public
  • Valid driver’s license with acceptable driving record
  • Pass background screening requirement
  • Reliable transportation

Supervisory Responsibilities:

  • None

Job Type:

  • Full-Time


  • 401(k) & 401(k) Matching
  • Employee Assistance Program
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Flexible Spending Account
  • Paid Time Off After 6 months
  • Referral Program
  • Associate Discount Program
  • SmartDollar Financial Wellness (Dave Ramsey) Program


  • Ability to work a flexible schedule


  • Pay plan will be discussed during interview

COVID-19 considerations:

  • Following state recommendations

Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program.  Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process.  We are a drug free workplace.